IntelliTechs ยท Nov 06, 2026
Restarting the router, forgetting the network and rejoining it, and switching between the 2.4 and 5 GHz bands fix most cases without calling your internet provider.
Grab another phone or laptop and try the same network. Both Apple and Microsoft give this advice: if other devices connect, the issue is probably with yours.
This fixes more than any other step. Google describes it like this, and Microsoft gives a similar order for setups with a separate modem and router:
Google suggests restarting your phone before anything else. Make sure Airplane mode is off, too.
Forgetting the network wipes what the device saved about it and lets you start clean, which helps when the saved entry has gone stale.
Many routers broadcast two networks: 2.4 GHz, which reaches farther, and 5 GHz, which is faster up close.
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